Frequently Asked Questions (FAQ)

We offer a wide range of design services, including logo design, social media banner creation, business card design, brochure and flyer design, as well as full branding packages. Whatever your design needs, we’ve got you covered!

The time frame for delivery depends on the package and scope of work. Typically, logo designs take 3-5 days, while complete branding packages may take 7-14 days. We will always provide you with an estimated timeline before starting your project.

Simply choose a design package that suits your needs, fill out the contact form on our website, and provide us with details about your project. We’ll take it from there and start working on your custom designs.

Yes, we offer revisions with all of our design packages. The number of revisions depends on the plan you select. Our goal is to ensure you're completely satisfied with the final design.

Absolutely! We encourage collaboration. If you have specific ideas or inspirations, feel free to share them with us. We’ll work with your vision to create a design that reflects your brand’s identity.

You will receive your designs in multiple file formats, including PNG, JPEG, and vector files (AI, SVG, or EPS), ensuring you can use them across different platforms and for print.

Customer satisfaction is our priority. If you're not satisfied with the final design, we offer additional revisions or can discuss alternative options to ensure you’re happy with the result.

Yes, we offer bundle discounts for clients who purchase multiple design services. Contact us for more details, and we'll work with you to create a custom package that fits your needs and budget.

Yes! We specialize in rebranding and can help revitalize your company’s image with a fresh logo, marketing materials, and a consistent brand identity across all touchpoints.

We accept PayPal payments, debit and credit card payments via secure online transactions. You can choose the method that is most convenient for you at checkout.

Yes, absolutely! We use secure payment gateways to process all transactions. PayPal and debit card payments are both protected with encryption to ensure your financial information is safe.

At checkout, select the "Pay with Debit Card" option. You’ll be prompted to enter your card details securely through our payment processor, and your payment will be processed instantly.

If you're having trouble with your payment, try the following steps:

  • Double-check your card details or PayPal login information.
  • Ensure that your payment method has sufficient funds or credit.
  • If the problem persists, contact our support team at support@iptrix.com, and we’ll help resolve the issue as quickly as possible.

Yes, we offer a refund policy for our services. If you're not satisfied with the final design, please contact us within 7 days of receiving your design to request a refund. We will review your case and process the refund accordingly.

To request a refund, please email us at support@iptrix.com with your order details and reason for the request. We’ll review your request and, if eligible, process your refund within 7 business days.

There are no additional charges for using PayPal or debit cards on our website. However, PayPal or your bank may apply their own fees based on your account type or region. We recommend checking with your bank or PayPal for any potential fees.

If you haven’t received a payment confirmation, check your email inbox (and spam folder) for a receipt. If you still don’t see it, please contact us immediately at support@iptrix.com, and we will confirm your payment and provide you with any necessary updates.

Refunds are subject to our refund policy, which includes:

  • Requesting the refund within 7 days of receiving the final design.
  • Providing valid reasons for the dissatisfaction (we aim to make sure you’re happy with the result, and often offer revisions before a refund is processed).

Please note, refunds are not provided once the design process is complete and approved by the client.

To get started, simply visit our website, choose the design package that suits your needs, and fill out the contact form with your project details. Our team will reach out to you to begin the design process.

 

Yes, we offer custom design packages tailored to your specific needs. If you have unique requirements, please contact us directly at support@iptrix.com, and we’ll work with you to create a package that fits your vision and budget.

Yes, we offer ongoing support for our clients even after the design is complete. If you need adjustments, file formats, or any other assistance, feel free to reach out to us, and we’ll be happy to help.

 

Yes, once the final payment is made and the design is delivered, you will own the full rights to the design. We will provide you with all the necessary files and documentation to use the design as you wish.

 

Absolutely! If you have an existing logo that needs a fresh look, we offer redesign services. We’ll work closely with you to modernize your logo while keeping your brand identity intact.

 

We understand that design preferences can evolve. If you need changes after the design is completed, we offer revisions as part of our service. Depending on the plan, we can make adjustments based on your feedback.

 

Yes, we are committed to delivering designs that meet your expectations. If you're not satisfied with the initial concepts, we’ll work with you to make necessary adjustments. If you're still not happy, we offer a refund as per our refund policy.

 

Yes! We offer a full range of print materials including brochures, flyers, posters, and business cards. Our team will create designs that are print-ready and aligned with your branding.

 

Yes, we specialize in helping startups establish their brand identity. From logo creation to full branding packages, we’ll work closely with you to ensure your business stands out and resonates with your target audience.

We can create designs for all platforms, including social media, websites, and print materials. Let us know your specific needs, and we’ll ensure your branding is consistent across all mediums.

 

Yes, we offer revisions depending on the plan you choose. If you need changes after receiving your design, just let us know, and we’ll be happy to make the necessary adjustments.

Yes, we offer a refund policy for our services. If you're not satisfied with the final design, please contact us within 7 days of receiving your design to request a refund. We will review your case and process the refund accordingly.

To request a refund, please email us at support@iptrix.com with your order details and reason for the request. We’ll review your request and, if eligible, process your refund within 7 business days.

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